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CUSTOMER SERVICE

Shipping Information

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Hey! Just a reminder that you will receive your order anywhere from 1-5 business days from the date that it is shipped out, not necessarily from the date that it is placed. After confirming your order and authorizing and processing the payment, it may take an additional 2-3 days before your order is shipped. This is just an estimate, though, and doesn’t include weekends or holidays. Orders placed after 2PM EST will be processed the next business day.

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 For international orders please allow 3-15 business days.

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 ***All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.

All prices listed on our site are in US dollars, and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link:

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By placing an order at mysportyshop.com, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to us. This also applies to any shipments that are refused by you at delivery.

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Returns & Exchanges

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If for any reason you are not completely satisfied with you purchase, you may easily send the item back for a refund or exchange. Returns must be made within 20 days of the original purchase date. .

Once the item has been worn, washed, or the tags are removed, it cannot be returned. When returning items please make sure the original tags are attached and the items show no signs of wear including sweat, make-up, self-tanner, deodorant, and hair, as such clothing cannot be accepted.

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**Please examine all clothing before removing tags, wearing, and/or washing. Examine the seams, stitching, fabric, fit, etc. before wearing. 

All items are returnable, with the exception of items marked SALE/CLEARANCE.

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If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately at mysportyshop@gmail.com. Items that are defective and shipped from us will qualify for store credit or a refund.

Refunds are contingent upon inspection of item(s) once we receive it.

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All merchandise returned to our online returns address must be in new, unworn condition with all tags attached and must be accompanied by the packing slip from the original shipment.

We do not accept returns or exchanges for swimwear products.

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How to return:

We suggest that you ship returns using a traceable carrier such as UPS, Fed Ex, or U.S. Postal Service (registered, insured, or signature required is optional). Please include a copy of the invoice inside the package. 

 You are responsible for the return postage. 

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Refunds:

Returns must be received within 20 days of your receipt of the shipment.  You are responsible for the return postage. Returns are typically processed within 1-5 business days of receiving the package. Refunds will be applied to the credit card used for the purchase. Refunds may take 1-5 additional business days to appear on your statement or in your account.

If an item ordered received free shipping and a refund is requested, six dollars will be subtracted from the refunded amount.

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Exchanges:

You are responsible for return postage. We will ship the exchange items, and any additional items you would like,will be $10 of charge  (within the US only).

If an item was purchased with free shipping, a shipping charge will be added to the order and a partial refund would be made. 

You may email us with the brand name, style number, size and color of the items you would like for an exchange so we can place them on hold for you as items can sell out prior to receiving your return package. Please write “Item on Hold” on the return invoice if you have chosen to email. Any additional charges will be refunded or charged to the card we have on file. Exchanges are typically processed and shipped within 7 business days of receiving the package.

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Ship returns to:

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MY SPORTY SHOP

7501 Calderon Ct. Unit C

Alexandria, VA,22306

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